3rd Party Retailer PurchasesUpdated 4 months ago

Woof Website vs 3rd Party Retailer - What's the difference?

We understand the confusion! The main difference is that all 3rd party retailers have their own ordering system and ship from their own warehouses, which means that we here at Woof don't have access to your order details, and therefore are unable to issue refunds or replacements.

Because of this, all 3rd party purchases are subject to the return/warranty/refund policy of that retailer, and do not come with either of our Woof warranty programs (The 30 Day Satisfaction Guarantee, and the Pupsicle Lifetime Warranty program) at this time. 

Thank you for your understanding. We are working to expand our warranty programs to all Woof purchases in the future!