Woof 30 Day Satisfaction Guarantee: Woof wants you and your pup to be happy with your purchase! We understand some dogs get the best of their new toys and manufacturing isn’t always perfect. If you aren’t happy with your Woof toy purchase, our 30 day

<h3 id="what-warranties-does-woof-offer">What warranties does Woof offer?</h3><style type="text/css" id="isPasted"></style><span data-sheets-hyperlinkruns="{&quot;1&quot;:1045,&quot;2&quot;:&quot;https://mywoof.com/pages/lifetime-warranty&quot;}&#xEE10;{&quot;1&quot;:1049}&#xEE10;{&quot;1&quot;:1094,&quot;2&quot;:&quot;https://gt7nvoi30rh.typeform.com/to/Iaemw5pY?typeform-source=mywoof.com&quot;}&#xEE10;{&quot;1&quot;:1103}" data-sheets-textstyleruns="{&quot;1&quot;:0,&quot;2&quot;:{&quot;5&quot;:1}}&#xEE10;{&quot;1&quot;:39}&#xEE10;{&quot;1&quot;:409,&quot;2&quot;:{&quot;5&quot;:1}}&#xEE10;{&quot;1&quot;:418}&#xEE10;{&quot;1&quot;:522,&quot;2&quot;:{&quot;5&quot;:1}}&#xEE10;{&quot;1&quot;:557}&#xEE10;{&quot;1&quot;:1045,&quot;2&quot;:{&quot;2&quot;:{&quot;1&quot;:2,&quot;2&quot;:1136076},&quot;9&quot;:1}}&#xEE10;{&quot;1&quot;:1049}&#xEE10;{&quot;1&quot;:1094,&quot;2&quot;:{&quot;2&quot;:{&quot;1&quot;:2,&quot;2&quot;:1136076},&quot;9&quot;:1}}&#xEE10;{&quot;1&quot;:1103}&#xEE10;{&quot;1&quot;:1121,&quot;2&quot;:{&quot;5&quot;:1}}&#xEE10;{&quot;1&quot;:1143}&#xEE10;{&quot;1&quot;:1350,&quot;2&quot;:{&quot;5&quot;:1}}&#xEE10;{&quot;1&quot;:1359}" data-sheets-userformat="{&quot;2&quot;:1063747,&quot;3&quot;:{&quot;1&quot;:0},&quot;4&quot;:{&quot;1&quot;:2,&quot;2&quot;:16777215},&quot;9&quot;:0,&quot;11&quot;:4,&quot;12&quot;:0,&quot;14&quot;:{&quot;1&quot;:2,&quot;2&quot;:0},&quot;15&quot;:&quot;Arial&quot;,&quot;16&quot;:12,&quot;23&quot;:1}" data-sheets-value="{&quot;1&quot;:2,&quot;2&quot;:&quot;Pupsicle 30 Day Satisfaction Guarantee: Woof wants you and your pup to be happy with your purchase. We understand some doggos get the best of their new toys and manufacturing isn&#x2019;t always perfect. If you aren&#x2019;t happy with your Pupsicle purchase, our 30 day Satisfaction Guarantee entitles you to a one-time refund or replacement, per Pupsicle. It really is that simple, easy, and hassle-free. Please fill out this form to get the process started! (We love all feedback and use it to improve our products in the future.) \n\nPupsicle Lifetime Warranty Program: As a small team, we&#x2019;re very proud of the work we&#x2019;ve put in to the Pupsicle. We truly believe it&#x2019;s the world&#x2019;s best dog toy, so for customers that use it regularly we want it to last for life. Beyond our standard 30 day satisfaction guarantee, all Pupsicle Pops subscribers are entitled to our Lifetime Woof Warranty for their Pupsicle. It&#x2019;s our way of saying thank you to you (and your dog) for being part of our pack! To learn more about how to qualify for the Lifetime Warranty, click here. To start a Warranty claim, please fill out this form to get started!\n\nAll other Woof Goods: Woof dog products besides the Pupsicle come with a limited 1 year manufacturer&apos;s warranty, so if any part becomes defective over time due to normal use we will repair or replace it for free. Please fill out this form to get the process started! (We love all feedback and use it to improve our products in the future.)\n\n*Please note that all warranty and satisfaction programs apply only to purchases made directly on mywoof.com&quot;}" style="font-size:12pt;font-family:Arial;font-style:normal;">Woof 30 Day Satisfaction Guarantee:&#xA0;Woof wants you and your pup to be happy with your purchase! We understand some dogs get the best of their new toys and manufacturing isn&#x2019;t always perfect. If you aren&#x2019;t happy with your Woof toy purchase, our 30 day Satisfaction Guarantee entitles you to a one-time refund or replacement, per toy (including: The Pupsicle, bite n Brush, and Bullysafe). It really is that simple, easy, and hassle-free. Please fill out the form linked&#xA0;<a href="https://gt7nvoi30rh.typeform.com/to/vD6Re5i9">here</a>&#xA0;to&#xA0;get the process started! Woof Lifetime Warranty Program:&#xA0;As a small team, we&#x2019;re very proud of the work we&#x2019;ve put in to the Pupsicle, Bullysafe &amp; bite n Brush. We truly believe they&apos;re the world&#x2019;s best dog toys, so for customers that use them regularly we want them to last for life. Beyond our standard 30 day satisfaction guarantee, all Woof refill subscribers are entitled to our Lifetime Woof Warranty for their Pupsicle, Bullysafe, and/or Bite n brush. It&#x2019;s our way of saying thank you to you (and your dog) for being part of our pack! To learn more about how to qualify for the Lifetime Warranty, click&#xA0;<a href="https://mywoof.com/pages/lifetime-warranty" target="_blank">here</a>. To start a Warranty claim, please fill out&#xA0;<a href="https://gt7nvoi30rh.typeform.com/to/Iaemw5pY?typeform-source=mywoof.com" target="_blank">this form</a>&#xA0;to get started! All other Woof Goods:&#xA0;Woof products come with a limited 1 year manufacturer&apos;s warranty, so if any part becomes defective over time due to normal use we will repair or replace it for free, minus the cost of shipping.&#xA0;<span data-sheets-hyperlinkruns="{&quot;1&quot;:1045,&quot;2&quot;:&quot;https://mywoof.com/pages/lifetime-warranty&quot;}&#xEE10;{&quot;1&quot;:1049}&#xEE10;{&quot;1&quot;:1094,&quot;2&quot;:&quot;https://gt7nvoi30rh.typeform.com/to/Iaemw5pY?typeform-source=mywoof.com&quot;}&#xEE10;{&quot;1&quot;:1103}" data-sheets-textstyleruns="{&quot;1&quot;:0,&quot;2&quot;:{&quot;5&quot;:1}}&#xEE10;{&quot;1&quot;:39}&#xEE10;{&quot;1&quot;:409,&quot;2&quot;:{&quot;5&quot;:1}}&#xEE10;{&quot;1&quot;:418}&#xEE10;{&quot;1&quot;:522,&quot;2&quot;:{&quot;5&quot;:1}}&#xEE10;{&quot;1&quot;:557}&#xEE10;{&quot;1&quot;:1045,&quot;2&quot;:{&quot;2&quot;:{&quot;1&quot;:2,&quot;2&quot;:1136076},&quot;9&quot;:1}}&#xEE10;{&quot;1&quot;:1049}&#xEE10;{&quot;1&quot;:1094,&quot;2&quot;:{&quot;2&quot;:{&quot;1&quot;:2,&quot;2&quot;:1136076},&quot;9&quot;:1}}&#xEE10;{&quot;1&quot;:1103}&#xEE10;{&quot;1&quot;:1121,&quot;2&quot;:{&quot;5&quot;:1}}&#xEE10;{&quot;1&quot;:1143}&#xEE10;{&quot;1&quot;:1350,&quot;2&quot;:{&quot;5&quot;:1}}&#xEE10;{&quot;1&quot;:1359}" data-sheets-userformat="{&quot;2&quot;:1063747,&quot;3&quot;:{&quot;1&quot;:0},&quot;4&quot;:{&quot;1&quot;:2,&quot;2&quot;:16777215},&quot;9&quot;:0,&quot;11&quot;:4,&quot;12&quot;:0,&quot;14&quot;:{&quot;1&quot;:2,&quot;2&quot;:0},&quot;15&quot;:&quot;Arial&quot;,&quot;16&quot;:12,&quot;23&quot;:1}" data-sheets-value="{&quot;1&quot;:2,&quot;2&quot;:&quot;Pupsicle 30 Day Satisfaction Guarantee: Woof wants you and your pup to be happy with your purchase. We understand some doggos get the best of their new toys and manufacturing isn&#x2019;t always perfect. If you aren&#x2019;t happy with your Pupsicle purchase, our 30 day Satisfaction Guarantee entitles you to a one-time refund or replacement, per Pupsicle. It really is that simple, easy, and hassle-free. Please fill out this form to get the process started! (We love all feedback and use it to improve our products in the future.) \n\nPupsicle Lifetime Warranty Program: As a small team, we&#x2019;re very proud of the work we&#x2019;ve put in to the Pupsicle. We truly believe it&#x2019;s the world&#x2019;s best dog toy, so for customers that use it regularly we want it to last for life. Beyond our standard 30 day satisfaction guarantee, all Pupsicle Pops subscribers are entitled to our Lifetime Woof Warranty for their Pupsicle. It&#x2019;s our way of saying thank you to you (and your dog) for being part of our pack! To learn more about how to qualify for the Lifetime Warranty, click here. To start a Warranty claim, please fill out this form to get started!\n\nAll other Woof Goods: Woof dog products besides the Pupsicle come with a limited 1 year manufacturer&apos;s warranty, so if any part becomes defective over time due to normal use we will repair or replace it for free. Please fill out this form to get the process started! (We love all feedback and use it to improve our products in the future.)\n\n*Please note that all warranty and satisfaction programs apply only to purchases made directly on mywoof.com&quot;}" id="isPasted" style="font-size:12pt;font-family:Arial;font-style:normal;">Please fill out the form linked&#xA0;<span data-sheets-hyperlinkruns="{&quot;1&quot;:1045,&quot;2&quot;:&quot;https://mywoof.com/pages/lifetime-warranty&quot;}&#xEE10;{&quot;1&quot;:1049}&#xEE10;{&quot;1&quot;:1094,&quot;2&quot;:&quot;https://gt7nvoi30rh.typeform.com/to/Iaemw5pY?typeform-source=mywoof.com&quot;}&#xEE10;{&quot;1&quot;:1103}" data-sheets-textstyleruns="{&quot;1&quot;:0,&quot;2&quot;:{&quot;5&quot;:1}}&#xEE10;{&quot;1&quot;:39}&#xEE10;{&quot;1&quot;:409,&quot;2&quot;:{&quot;5&quot;:1}}&#xEE10;{&quot;1&quot;:418}&#xEE10;{&quot;1&quot;:522,&quot;2&quot;:{&quot;5&quot;:1}}&#xEE10;{&quot;1&quot;:557}&#xEE10;{&quot;1&quot;:1045,&quot;2&quot;:{&quot;2&quot;:{&quot;1&quot;:2,&quot;2&quot;:1136076},&quot;9&quot;:1}}&#xEE10;{&quot;1&quot;:1049}&#xEE10;{&quot;1&quot;:1094,&quot;2&quot;:{&quot;2&quot;:{&quot;1&quot;:2,&quot;2&quot;:1136076},&quot;9&quot;:1}}&#xEE10;{&quot;1&quot;:1103}&#xEE10;{&quot;1&quot;:1121,&quot;2&quot;:{&quot;5&quot;:1}}&#xEE10;{&quot;1&quot;:1143}&#xEE10;{&quot;1&quot;:1350,&quot;2&quot;:{&quot;5&quot;:1}}&#xEE10;{&quot;1&quot;:1359}" data-sheets-userformat="{&quot;2&quot;:1063747,&quot;3&quot;:{&quot;1&quot;:0},&quot;4&quot;:{&quot;1&quot;:2,&quot;2&quot;:16777215},&quot;9&quot;:0,&quot;11&quot;:4,&quot;12&quot;:0,&quot;14&quot;:{&quot;1&quot;:2,&quot;2&quot;:0},&quot;15&quot;:&quot;Arial&quot;,&quot;16&quot;:12,&quot;23&quot;:1}" data-sheets-value="{&quot;1&quot;:2,&quot;2&quot;:&quot;Pupsicle 30 Day Satisfaction Guarantee: Woof wants you and your pup to be happy with your purchase. We understand some doggos get the best of their new toys and manufacturing isn&#x2019;t always perfect. If you aren&#x2019;t happy with your Pupsicle purchase, our 30 day Satisfaction Guarantee entitles you to a one-time refund or replacement, per Pupsicle. It really is that simple, easy, and hassle-free. Please fill out this form to get the process started! (We love all feedback and use it to improve our products in the future.) \n\nPupsicle Lifetime Warranty Program: As a small team, we&#x2019;re very proud of the work we&#x2019;ve put in to the Pupsicle. We truly believe it&#x2019;s the world&#x2019;s best dog toy, so for customers that use it regularly we want it to last for life. Beyond our standard 30 day satisfaction guarantee, all Pupsicle Pops subscribers are entitled to our Lifetime Woof Warranty for their Pupsicle. It&#x2019;s our way of saying thank you to you (and your dog) for being part of our pack! To learn more about how to qualify for the Lifetime Warranty, click here. To start a Warranty claim, please fill out this form to get started!\n\nAll other Woof Goods: Woof dog products besides the Pupsicle come with a limited 1 year manufacturer&apos;s warranty, so if any part becomes defective over time due to normal use we will repair or replace it for free. Please fill out this form to get the process started! (We love all feedback and use it to improve our products in the future.)\n\n*Please note that all warranty and satisfaction programs apply only to purchases made directly on mywoof.com&quot;}" style="font-size:12pt;font-family:Arial;font-style:normal;"><a href="https://gt7nvoi30rh.typeform.com/to/vD6Re5i9">here</a>&#xA0;to&#xA0;get the process started! (We love all feedback and use it to improve our products in the future.)&#xA0; *Please note that all warranty and satisfaction programs apply only to purchases made directly on <a href="//mywoof.com">mywoof.com</a><h3 id="what-if-i-bought-my-toy-from-a-different-retailer"> What if I bought my toy from a different retailer?</h3><style type="text/css" id="isPasted"></style><span data-sheets-userformat="{&quot;2&quot;:4993,&quot;3&quot;:{&quot;1&quot;:0},&quot;10&quot;:2,&quot;11&quot;:4,&quot;12&quot;:0,&quot;15&quot;:&quot;Arial&quot;}" data-sheets-value="{&quot;1&quot;:2,&quot;2&quot;:&quot;At this time, any orders placed with outside vendors and resellers are subject to their customer service policies. All refunds, returns, warranties, and replacements need to be directed to the reseller. WOOF will only honor purchases directly through mywoof.com.&quot;}" style="font-size: 16px; font-family: Arial; font-style: normal;">At this time, any orders placed with outside vendors and resellers are subject to their customer service policies, as they are the ones who will have your ordering and payment information. All refunds, returns, warranties, and replacements need to be directed to the reseller. WOOF will only honor purchases directly through mywoof.com.<span data-sheets-userformat="{&quot;2&quot;:4993,&quot;3&quot;:{&quot;1&quot;:0},&quot;10&quot;:2,&quot;11&quot;:4,&quot;12&quot;:0,&quot;15&quot;:&quot;Arial&quot;}" data-sheets-value="{&quot;1&quot;:2,&quot;2&quot;:&quot;At this time, any orders placed with outside vendors and resellers are subject to their customer service policies. All refunds, returns, warranties, and replacements need to be directed to the reseller. WOOF will only honor purchases directly through mywoof.com.&quot;}" style="font-size: 16px; font-family: Arial; font-style: normal;"><img src="https://attachments.gorgias.help/eynJd7OWg379ERow/hc/VvEzB7NQDX2beky0/2024100318-4404674f-91c4-4477-839a-0d27510ebc8f-98bcd516-dca4-4a43-997e-7a27c7532607.png" style="width: 300px;" class="fr-fic fr-dib">

Warranty General Information

As a small team, we’re very proud of the work we’ve put in to the Pupsicle, Bullysafe, and bite n Brusg. We truly believe that these are the world’s best dog toys, so for customers that use them regularly we want them to last for life. Beyond our sta

<h3 id="woof-lifetime-warranty-program">Woof Lifetime Warranty Program:</h3>As a small team, we&#x2019;re very proud of the work we&#x2019;ve put in to the Pupsicle, Bullysafe, and bite n Brusg. We truly believe that these are the world&#x2019;s best dog toys, so for customers that use them regularly we want them to last for life. Beyond our standard 30 day satisfaction guarantee, all Woof refill subscribers are entitled to our Lifetime Woof Warranty for their Pupsicle, Bullysafe, and/or bite n Brush. It&#x2019;s our way of saying thank you to you (and your dog) for being part of our pack!&#xA0;To learn more about how to qualify for the Lifetime Warranty, click <a href="https://mywoof.com/pages/lifetime-warranty" target="_blank">here</a>. To start a Warranty claim, please fill out&#xA0;<a href="https://gt7nvoi30rh.typeform.com/to/Iaemw5pY?typeform-source=mywoof.com" target="_blank">this form</a> to get started! <h3 id="isPasted">What is the Lifetime Warranty Fine Print?</h3>In order to quality for the lifetime warranty, you must:1. &#xA0;Have bought your toy from the Woof website directly 2. Have an active subscription with Woof. Customers must have received a subscription shipment within the last 60 days of their warranty request to be considered active 3. Have not received a replacement in the past 90 days (Subscribers are eligible for up to 4 replacements per year) 4. Your toy must be unusable to qualify for a replacement (ie: Large chunks missing, or two halves that do not screw together) 5. The damage to the toy must not be man-made (ie: knife or scissor marks) **One warranty is allowed per subscription <h3 id="how-do-i-know-if-i-qualify-for-the-lifetime-warranty">How do I know if I qualify for the Lifetime Warranty?</h3>At this time the Lifetime Warranty Program is for anyone who bought a toy from <a href="https://mywoof.com/">mywoof.com</a>, and has an active subscription with us. To learn more about the Lifetime Warranty and when you can get a replacement toy, click&#xA0;<a href="https://mywoof.com/pages/lifetime-warranty" target="_blank">here</a>. To start a Warranty claim, please fill out&#xA0;<a href="https://gt7nvoi30rh.typeform.com/to/Iaemw5pY?typeform-source=mywoof.com" target="_blank">this form</a>&#xA0;to get started!<img src="https://attachments.gorgias.help/eynJd7OWg379ERow/hc/VvEzB7NQDX2beky0/2024100318-1f07b486-b3a1-4ee0-8be8-56120ca7c39d-266515e4-dd82-4657-9ff3-b774a0e9fcf1.png" style="width: 300px;" class="fr-fic fr-dib">

Lifetime Warranty Program

Woof wants you and your pup to be happy with your purchase! We understand some doggos get the best of their new toys and manufacturing isn’t always perfect. If you aren’t happy with your Woof toy purchase, our 30 day Satisfaction Guarantee entitles y

<h3 id="woof-30-day-satisfaction-guarantee">Woof 30 Day Satisfaction Guarantee</h3><img src="https://attachments.gorgias.help/eynJd7OWg379ERow/hc/VvEzB7NQDX2beky0/2024100317-e773ec96-1195-4c47-856d-112eeef6ab57-f0596b8f-1cd4-44fb-856e-cd911ab34430.png" style="width: 698px;" class="fr-fic fr-dib">Woof wants you and your pup to be happy with your purchase! We understand some doggos get the best of their new toys and manufacturing isn&#x2019;t always perfect. If you aren&#x2019;t happy with your Woof toy purchase, our 30 day Satisfaction Guarantee entitles you to a one-time refund or replacement, per toy - Including the Pupsicle, Bullysafe, and bite n Brush. It really is that simple, easy, and hassle-free.&#xA0; <h3 id="how-do-i-know-if-i-am-eligible-for-a-refundreplacement-under-the-30-day-satisfaction-guarantee">How do I know if I am eligible for a refund/replacement under the 30 Day Satisfaction Guarantee?</h3>In order to qualify for a replacement/refund under this program, you must:1. Have purchased your toy from Woof directly 2. Have received your toy within the last 30 daysThat&apos;s it! To start a claim for a free refund or replacement, Please submit a request by filling out the Returns/Exchanges for linked&#xA0;<a href="https://gt7nvoi30rh.typeform.com/to/vD6Re5i9?typeform-source=mywoof.com">here</a>.&#xA0;Once received, our team will review and let you know the next steps.<img src="https://attachments.gorgias.help/eynJd7OWg379ERow/hc/VvEzB7NQDX2beky0/2024100318-2dceeeb4-aeed-4dca-9fb4-4105a64a0d40-17c95a57-6471-4a68-a9bf-955a4f9a5b4a.png" style="width: 300px;" class="fr-fic fr-dib">

30 Day Pupsicle Satisfaction Guarantee

We understand the confusion! The main difference is that all 3rd party retailers have their own ordering system and ship from their own warehouses, which means that we here at Woof don't have access to your order details, and therefore are unable to

<h3 style="text-align: center;" id="woof-website-vs-3rd-party-retailer---whats-the-difference">Woof Website vs 3rd Party Retailer - What&apos;s the difference?</h3><img src="https://attachments.gorgias.help/eynJd7OWg379ERow/hc/VvEzB7NQDX2beky0/2024100317-eada71b7-8f22-44ab-b59f-c7a1fc080d64-24e4be75-9e02-486f-8bc8-0c400bea95d4.png" style="width: 698px;" class="fr-fic fr-dib">We understand the confusion! The main difference is that all 3rd party retailers have their own ordering system and ship from their own warehouses, which means that we here at Woof don&apos;t have access to your order details, and therefore are unable to issue refunds or replacements. Because of this, all 3rd party purchases are subject to the return/warranty/refund policy of that retailer, and do not come with either of our Woof warranty programs (The 30 Day Satisfaction Guarantee, and the Pupsicle Lifetime Warranty program) at this time.&#xA0;Thank you for your understanding. We are working to expand our warranty programs to all Woof purchases in the future!

3rd Party Retailer Purchases

Need to chat with a member of the team? Shoot us a note here and we'll get back to you as soon as possible!