Help, my pops arrived broken!Updated 3 months ago

What to do if your pops arrive broken or crumbly

Oh no! On rare occasions, we've seen pops that may crumble in transit, leaving you with a couple broken pops when you open the bag to give your furry friend a treat. We can't have that, so here's what to do if this happens to you:

1. Take a photo of the pops you received, as well as the expiration date and/or LOT number. This information will either be stamped on the back of the bag, or stickered to the bottom. Two examples of where that info will live shown below (your will usually have either a sticker, or a stamp):

2. Fill out the form linked here to get a return or exchange started, and please include the photo of the pops, and the LOT #/ Expiration Date in the additional comments section: https://gt7nvoi30rh.typeform.com/to/vD6Re5i9

3. Our team will review your request, and follow up with the next steps for your refund or replacement!