Due to restrictions on shipping treat products across borders, we currently ship only within the USA. We hope to expand to international pups in the future!. We're eager to get your pup their Pupsicle! We ship Monday through Friday via USPS or UPS, g

<h3 id="where-do-you-ship">Where do you ship?</h3>Due to restrictions on shipping treat products across borders, we currently ship only within the USA. We hope to expand to international pups in the future!<h3 id="how-fast-do-you-ship"> How fast do you ship?</h3>We&apos;re eager to get your pup their Pupsicle! We ship Monday through Friday via USPS or UPS, generally within 24-48hrs of your order being placed.Orders with standard shipping will arrive within 5-7 business days after leaving our facility in Denver, CO. Carrier delays can extend this timeframe - if your order is taking longer than expected to deliver, please contact the carrier for details. Please note that expedited orders must be placed before noon in order to be received the next business day. We currently have three shipping options available to choose from at checkout, which are as follows:- Standard: 5-7 business days - UPS Ground: 1-3 business days - UPS Next Day Air Saver: 1 business day Please note that the shipping times above do not include the 24-48hrs of processing time before shipping. If your order is lost in transit, please contact us at <a href="mailto:team@mywoof.com" id="isPasted">team@mywoof.com</a> and we&apos;ll try our best to track it down for you. Regarding lost packages, we will provide you with store credit or a replacement product in lieu of a refund. <h3 id="how-can-i-track-my-package">How can I track my package?</h3>Once you have placed your order, we will send you a confirmation email so you have all the details. Once your order is shipped we will send you another email to confirm the expected delivery date as well as the link to track your order.<h3 id> </h3><h3 id="what-orders-qualify-for-free-shipping">What orders qualify for free shipping?</h3>Orders over $50 qualify for free domestic shipping. Orders are shipped within 1-3 business days depending on the time of purchase, and typically arrive within 3-7 days (though carrier delays may occur). <h3 id="what-if-im-not-home">What if I&apos;m not home?</h3>If you&apos;re not home, a new delivery will be performed the next day or the delivery partner will reach out to schedule a new delivery date depending on the delivery method you choose.You may also have to go to your local post office to collect your package in case it cannot be delivered to you.

Shipping

We're so sorry that you are experiencing a shipping delay! We know how hard it can be to wait when you don't know where your package is in its journey. To briefly explain the shipping process:. 1. You place your order. 2. Woof ships orders out within

<h3 id="my-package-is-delayed-in-transit-what-do-i-do">My package is delayed in transit, what do I do?&#xA0;</h3><ul style="margin: 0px; padding: 0px; user-select: text; -webkit-user-drag: none; -webkit-tap-highlight-color: transparent; overflow: visible; cursor: text; list-style-type: circle; font-family: verdana;"><li data-aria-level="3" data-aria-posinset="1" style="margin: 0px 0px 0px 24px; padding: 0px; user-select: text; -webkit-user-drag: none; -webkit-tap-highlight-color: transparent; overflow: visible; cursor: text; clear: both; position: relative; direction: ltr; display: block; font-size: 11pt; font-family: Calibri, sans-serif; vertical-align: baseline;"><p lang="EN-US" style="margin: 0px; padding: 0px; user-select: text; -webkit-user-drag: none; -webkit-tap-highlight-color: transparent; overflow-wrap: break-word; font-weight: normal; font-style: normal; vertical-align: baseline; font-kerning: none; background-color: transparent; color: windowtext; text-align: left;"><span data-contrast="auto" lang="EN-US" style="margin: 0px; padding: 0px; user-select: text; -webkit-user-drag: none; -webkit-tap-highlight-color: transparent; font-variant-ligatures: none !important; color: windowtext; font-size: 11pt; font-family: Calibri, sans-serif; line-height: 17px;">We&apos;re so sorry that you are experiencing a shipping delay! We know how hard it can be to wait when you don&apos;t know where your package is in its journey. To briefly explain the shipping process:<span style="margin: 0px; padding: 0px; user-select: text; -webkit-user-drag: none; -webkit-tap-highlight-color: transparent; font-size: 11pt; line-height: 17px; font-family: Calibri, sans-serif; color: windowtext;">&#xA0;</li><li data-aria-level="3" data-aria-posinset="1" style="margin: 0px 0px 0px 24px; padding: 0px; user-select: text; -webkit-user-drag: none; -webkit-tap-highlight-color: transparent; overflow: visible; cursor: text; clear: both; position: relative; direction: ltr; display: block; font-size: 11pt; font-family: Calibri, sans-serif; vertical-align: baseline;"><p lang="EN-US" style="margin: 0px; padding: 0px; user-select: text; -webkit-user-drag: none; -webkit-tap-highlight-color: transparent; overflow-wrap: break-word; font-weight: normal; font-style: normal; vertical-align: baseline; font-kerning: none; background-color: transparent; color: windowtext; text-align: left;"> <ol style="margin: 0px; padding: 0px; user-select: text; -webkit-user-drag: none; -webkit-tap-highlight-color: transparent; overflow: visible; cursor: text; list-style-type: decimal;"><li data-aria-level="4" data-aria-posinset="1" style="margin: 0px 0px 0px 24px; padding: 0px; user-select: text; -webkit-user-drag: none; -webkit-tap-highlight-color: transparent; overflow: visible; cursor: text; clear: both; position: relative; direction: ltr; display: block; font-size: 11pt; font-family: Calibri, sans-serif; vertical-align: baseline;"><p lang="EN-US" style="margin: 0px; padding: 0px; user-select: text; -webkit-user-drag: none; -webkit-tap-highlight-color: transparent; overflow-wrap: break-word; font-weight: normal; font-style: normal; vertical-align: baseline; font-kerning: none; background-color: transparent; color: windowtext; text-align: left;"><span data-contrast="auto" lang="EN-US" style="margin: 0px; padding: 0px; user-select: text; -webkit-user-drag: none; -webkit-tap-highlight-color: transparent; font-variant-ligatures: none !important; color: windowtext; font-size: 11pt; font-family: Calibri, sans-serif; line-height: 17px;">1. You place your order&#xA0;</li><li data-aria-level="4" data-aria-posinset="2" style="margin: 0px 0px 0px 24px; padding: 0px; user-select: text; -webkit-user-drag: none; -webkit-tap-highlight-color: transparent; overflow: visible; cursor: text; clear: both; position: relative; direction: ltr; display: block; font-size: 11pt; font-family: Calibri, sans-serif; vertical-align: baseline;"><p lang="EN-US" style="margin: 0px; padding: 0px; user-select: text; -webkit-user-drag: none; -webkit-tap-highlight-color: transparent; overflow-wrap: break-word; font-weight: normal; font-style: normal; vertical-align: baseline; font-kerning: none; background-color: transparent; color: windowtext; text-align: left;"><span data-contrast="auto" lang="EN-US" style="margin: 0px; padding: 0px; user-select: text; -webkit-user-drag: none; -webkit-tap-highlight-color: transparent; font-variant-ligatures: none !important; color: windowtext; font-size: 11pt; font-family: Calibri, sans-serif; line-height: 17px;">2. Woof ships orders out within 1-2 days of the order being placed<span style="margin: 0px; padding: 0px; user-select: text; -webkit-user-drag: none; -webkit-tap-highlight-color: transparent; font-size: 11pt; line-height: 17px; font-family: Calibri, sans-serif; color: windowtext;">&#xA0;</li><li data-aria-level="4" data-aria-posinset="2" style="margin: 0px 0px 0px 24px; padding: 0px; user-select: text; -webkit-user-drag: none; -webkit-tap-highlight-color: transparent; overflow: visible; cursor: text; clear: both; position: relative; direction: ltr; display: block; font-size: 11pt; font-family: Calibri, sans-serif; vertical-align: baseline;"><p lang="EN-US" style="margin: 0px; padding: 0px; user-select: text; -webkit-user-drag: none; -webkit-tap-highlight-color: transparent; overflow-wrap: break-word; font-weight: normal; font-style: normal; vertical-align: baseline; font-kerning: none; background-color: transparent; color: windowtext; text-align: left;"><span data-contrast="auto" lang="EN-US" style="margin: 0px; padding: 0px; user-select: text; -webkit-user-drag: none; -webkit-tap-highlight-color: transparent; font-variant-ligatures: none !important; color: windowtext; font-size: 11pt; font-family: Calibri, sans-serif; line-height: 17px;"> </li><li data-aria-level="4" data-aria-posinset="2" style="margin: 0px 0px 0px 24px; padding: 0px; user-select: text; -webkit-user-drag: none; -webkit-tap-highlight-color: transparent; overflow: visible; cursor: text; clear: both; position: relative; direction: ltr; display: block; font-size: 11pt; font-family: Calibri, sans-serif; vertical-align: baseline;"><p lang="EN-US" style="margin: 0px; padding: 0px; user-select: text; -webkit-user-drag: none; -webkit-tap-highlight-color: transparent; overflow-wrap: break-word; font-weight: normal; font-style: normal; vertical-align: baseline; font-kerning: none; background-color: transparent; color: windowtext; text-align: left;"><span data-contrast="auto" lang="EN-US" style="margin: 0px; padding: 0px; user-select: text; -webkit-user-drag: none; -webkit-tap-highlight-color: transparent; font-variant-ligatures: none !important; color: windowtext; font-size: 11pt; font-family: Calibri, sans-serif; line-height: 17px;">Once your order is scanned as it leaves our facility, that&apos;s when your shipping timeline starts<span style="margin: 0px; padding: 0px; user-select: text; -webkit-user-drag: none; -webkit-tap-highlight-color: transparent; font-size: 11pt; line-height: 17px; font-family: Calibri, sans-serif; color: windowtext;">, so please include the 1-2 days of processing time when making your order.&#xA0;<span data-contrast="auto" lang="EN-US" style="margin: 0px; padding: 0px; user-select: text; -webkit-user-drag: none; -webkit-tap-highlight-color: transparent; font-variant-ligatures: none !important; color: windowtext; font-size: 11pt; font-family: Calibri, sans-serif; line-height: 17px;">If your order is delayed while in transit, we would recommend contacting your shipping carrier first to figure out what&apos;s going on. Since they currently have your package, they will have the most up to date information and will be aware of any weather related delays.<span style="margin: 0px; padding: 0px; user-select: text; -webkit-user-drag: none; -webkit-tap-highlight-color: transparent; font-size: 11pt; line-height: 17px; font-family: Calibri, sans-serif; color: windowtext;">&#xA0;Please note that Woof does not have control over packages once they leave our warehouse.</li></ol></li></ul><div style="margin: 0px 0px 0px 24px; padding: 0px; user-select: text; -webkit-user-drag: none; -webkit-tap-highlight-color: transparent; overflow: visible; cursor: text; clear: both; position: relative; direction: ltr; color: rgb(0, 0, 0); font-family: Calibri, sans-serif; font-size: 14.6667px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: left; text-indent: 0px; text-transform: none; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; white-space: normal; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;"><p lang="EN-US" style="margin: 0px; padding: 0px; user-select: text; -webkit-user-drag: none; -webkit-tap-highlight-color: transparent; overflow-wrap: break-word; font-weight: normal; font-style: normal; vertical-align: baseline; font-kerning: none; background-color: transparent; color: windowtext; text-align: left;"> <p lang="EN-US" style="margin: 0px; padding: 0px; user-select: text; -webkit-user-drag: none; -webkit-tap-highlight-color: transparent; overflow-wrap: break-word; font-weight: normal; font-style: normal; vertical-align: baseline; font-kerning: none; background-color: transparent; color: windowtext; text-align: left;"><span style="margin: 0px; padding: 0px; user-select: text; -webkit-user-drag: none; -webkit-tap-highlight-color: transparent; font-size: 11pt; line-height: 17px; font-family: Calibri, sans-serif; color: windowtext;">&#xA0;</div><div style="margin: 0px 0px 0px 24px; padding: 0px; user-select: text; -webkit-user-drag: none; -webkit-tap-highlight-color: transparent; overflow: visible; cursor: text; clear: both; position: relative; direction: ltr; color: rgb(0, 0, 0); font-family: Calibri, sans-serif; font-size: 14.6667px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: left; text-indent: 0px; text-transform: none; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; white-space: normal; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;"><h3 lang="EN-US" id="when-to-contact-woof">When to contact Woof:</h3></div><ol style="margin: 0px; padding: 0px; user-select: text; -webkit-user-drag: none; -webkit-tap-highlight-color: transparent; overflow: visible; cursor: text; list-style-type: decimal; color: rgb(0, 0, 0); font-family: Calibri, sans-serif; font-size: 14.6667px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: left; text-indent: 0px; text-transform: none; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; white-space: normal; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;"><li data-aria-level="2" data-aria-posinset="1" style="margin: 0px 0px 0px 24px; padding: 0px; user-select: text; -webkit-user-drag: none; -webkit-tap-highlight-color: transparent; overflow: visible; cursor: text; clear: both; position: relative; direction: ltr; display: block; font-size: 11pt; font-family: Calibri, sans-serif; vertical-align: baseline;"><p lang="EN-US" style="margin: 0px; padding: 0px; user-select: text; -webkit-user-drag: none; -webkit-tap-highlight-color: transparent; overflow-wrap: break-word; font-weight: normal; font-style: normal; vertical-align: baseline; font-kerning: none; background-color: transparent; color: windowtext; text-align: left;"><span data-contrast="auto" lang="EN-US" style="margin: 0px; padding: 0px; user-select: text; -webkit-user-drag: none; -webkit-tap-highlight-color: transparent; font-variant-ligatures: none !important; color: windowtext; font-size: 11pt; font-family: Calibri, sans-serif; line-height: 17px;">1. Before your order has shipped out<span style="margin: 0px; padding: 0px; user-select: text; -webkit-user-drag: none; -webkit-tap-highlight-color: transparent; font-size: 11pt; line-height: 17px; font-family: Calibri, sans-serif; color: windowtext;">:&#xA0;<span data-contrast="auto" lang="EN-US" style="margin: 0px; padding: 0px; user-select: text; -webkit-user-drag: none; -webkit-tap-highlight-color: transparent; font-variant-ligatures: none !important; color: windowtext; font-size: 11pt; font-family: Calibri, sans-serif; line-height: 17px;">If you believe that your order contains incorrect information (name, address, what is included in the order), please contact Woof as soon as possible so we can try to make the necessary edits to your order!&#xA0;</li><li data-aria-level="2" data-aria-posinset="1" style="margin: 0px 0px 0px 24px; padding: 0px; user-select: text; -webkit-user-drag: none; -webkit-tap-highlight-color: transparent; overflow: visible; cursor: text; clear: both; position: relative; direction: ltr; display: block; font-size: 11pt; font-family: Calibri, sans-serif; vertical-align: baseline;"><p lang="EN-US" style="margin: 0px; padding: 0px; user-select: text; -webkit-user-drag: none; -webkit-tap-highlight-color: transparent; overflow-wrap: break-word; font-weight: normal; font-style: normal; vertical-align: baseline; font-kerning: none; background-color: transparent; color: windowtext; text-align: left;"> </li><li data-aria-level="2" data-aria-posinset="3" style="margin: 0px 0px 0px 24px; padding: 0px; user-select: text; -webkit-user-drag: none; -webkit-tap-highlight-color: transparent; overflow: visible; cursor: text; clear: both; position: relative; direction: ltr; display: block; font-size: 11pt; font-family: Calibri, sans-serif; vertical-align: baseline;"><p lang="EN-US" style="margin: 0px; padding: 0px; user-select: text; -webkit-user-drag: none; -webkit-tap-highlight-color: transparent; overflow-wrap: break-word; font-weight: normal; font-style: normal; vertical-align: baseline; font-kerning: none; background-color: transparent; color: windowtext; text-align: left;"><span data-contrast="auto" lang="EN-US" style="margin: 0px; padding: 0px; user-select: text; -webkit-user-drag: none; -webkit-tap-highlight-color: transparent; font-variant-ligatures: none !important; color: windowtext; font-size: 11pt; font-family: Calibri, sans-serif; line-height: 17px;">2. If your order has been stuck in the &quot;Label Created&quot; phase for more than 3 days:&#xA0;We&apos;ve seen this happen when a package gets damaged or misplaced inside a carrier&apos;s sort facility. If this has happened to you, please contact&#xA0;<a href="mailto:team@mywoof.com" rel="noreferrer noopener" style="margin: 0px; padding: 0px; user-select: text; -webkit-user-drag: none; -webkit-tap-highlight-color: transparent; cursor: text;" target="_blank"><span data-contrast="auto" lang="EN-US" style="margin: 0px; padding: 0px; user-select: text; -webkit-user-drag: none; -webkit-tap-highlight-color: transparent; font-variant-ligatures: none !important; font-size: 11pt; font-family: Calibri, sans-serif; line-height: 17px;">team@mywoof.com</a><span data-contrast="auto" lang="EN-US" style="margin: 0px; padding: 0px; user-select: text; -webkit-user-drag: none; -webkit-tap-highlight-color: transparent; font-variant-ligatures: none !important; color: windowtext; font-size: 11pt; font-family: Calibri, sans-serif; line-height: 17px;">&#xA0;for assistance!<span style="margin: 0px; padding: 0px; user-select: text; -webkit-user-drag: none; -webkit-tap-highlight-color: transparent; font-size: 11pt; line-height: 17px; font-family: Calibri, sans-serif; color: windowtext;">&#xA0;</li></ol>

My package is delayed in transit

Does your tracking show that your package was delivered, but you can't find it anywhere? Don't worry, we'll help you figure it out! The first steps to try will be as follows:1. Check your tracking information. Depending on the carrier, there will som

Does your tracking show that your package was delivered, but you can&apos;t find it anywhere? Don&apos;t worry, we&apos;ll help you figure it out! The first steps to try will be as follows: 1. Check your tracking information. Depending on the carrier, there will sometimes be photo proof showing where the package was left. This can be a valuable clue in tracking down where your package was delivered! 2. Be patient for 1-2 days. Sometimes shipping carriers will mark a package as delivered as they are going out on their route, since it will be delivered that day. Just in case this is what&apos;s happening to you, try waiting a day just to make sure your package doesn&apos;t arrive the afternoon 3. Check with your neighbors. Every now and then, packages simply get delivered to the wrong house! 4. Contact your shipping carrier. Whether it&apos;s UPS or USPS, those folks will be the most likely to be able to find your package if it&apos;s in the area! Occasionally packages have to be picked up at a post office due to things like an address not being validated, or a P.O. box.&#xA0; 5. If nothing else has worked, please fill out a return/exchange request form&#xA0;<a href="https://gt7nvoi30rh.typeform.com/to/vD6Re5i9?typeform-source=mywoof.com">here</a>, so we can work with you on next steps. We want to help you get this figured out!

My package showing as delivered but I can't find it

Great question! At the moment, Woof ships within the US only, although we're working on expanding our shipping to international customers in the future. If you are in Puerto Rico, please note that we can ship to you (yay!!) but will only be able to s

Great question! At the moment, Woof ships within the US only, although we&apos;re working on expanding our shipping to international customers in the future. If you are in Puerto Rico, please note that we can ship to you (yay!!) but will only be able to ship using USPS to make sure that your package is able to get to you. Please feel free to shoot us an email at&#xA0;<a href="mailto:team@mywoof.com">team@mywoof.com</a> to confirm your shipping method! Stay tuned for updates on our shipping policies!

Does Woof ship internationally?

Need to chat with a member of the team? Shoot us a note here and we'll get back to you as soon as possible!