Find answers to your shipping related questions
Due to restrictions on shipping treat products across borders, we currently ship only within the USA. We hope to expand to international pups in the future! To find a store near you, check out our Store Locator Map!. We're eager to get your pup their
We're so sorry that you are experiencing a shipping delay! We know how hard it can be to wait when you don't know where your package is in its journey. To briefly explain the shipping process:. 1. You place your order. 2. Woof ships orders out within
Does your tracking show that your package was delivered, but you can't find it anywhere? Don't worry, we'll help you figure it out! The first steps to try will be as follows:1. Check your tracking information. Depending on the carrier, there will som
Great question! At the moment, Woof ships within the US only, although we're working on expanding our shipping to international customers in the future. If you are in Puerto Rico, please note that we can ship to you (yay!!) but will only be able to s
Oh no! On rare occasions, we've seen pops that may crumble in transit, leaving you with a couple broken pops when you open the bag to give your furry friend a treat. We can't have that, so here's what to do if this happens to you:. 1. Take a photo of