Subscription FAQsUpdated 3 hours ago

What is Autoship?

Autoship is part of our subscribe & save program. It allows you to sign up for regular deliveries of your favorite dog products and to save money in the process! You will be able to see two options to purchase most Woof products that include a subscription product: One Time Purchase, and Autoship & Save, pictured below:

What is the difference between One-Time Purchase vs Subscribe & Save?

When you select one time purchase, you are choosing to buy it one time. When you choose subscribe and save, upon completing your purchase you will be enrolled in a subscription to receive regularly scheduled deliveries of your pup's favorite treats, while saving some money at the same time! You can change this at any time in your Woof account to either change, add to, remove items from, or cancel your subscription.

When will I be charged for my subscription?

You will be charged 2 days before your delivery ships, which is typically 5-7 days before you can expect to receive your subscription. You will also receive an email giving you a heads up about a week before your subscription fulfills!

I don't see a button in my account for "Manage Subscription"

The "Manage subscription" button will only appear if you have an active subscription. If you are not seeing that button, you do not have an active subscription. We hope this helps!