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Order Management

How can I track my order?

After confirming your order, you should have received a separate email within 1-2 days containing your tracking number, and a link to track your order directly. Additionally, you can also check the tracking on your order by logging into your Woof acc

How can I cancel my order?

I want to add something onto my order!

We've all been there - You click "purchase" only to realize that you've forgotten something important! Fulfillment moves pretty fast at the Woof warehouse, so if this happens to you, please email us within two hours of placing your order and we will

Why can't I log in to my account?

When you've made an order in the past, you may get emails from Woof after inputting your email at checkout, but you don't have an actual login yet to look at your order history. If this is you, please click "Sign up here", linked below the login cred

Something is missing from my order!

Oh no! This is never what we want to have happen when you open your box from Woof, but very occasionally, there may have been an item missed when building your order. If this happens to you, please start a request for the missing item here: Woof Pet