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Order Management

How can I track my order?

After confirming your order, you should have received a separate email within 1-2 days containing your tracking information. If you do not receive confirmation from Woof, or your order shows as "Label Created" for more than 2-3 days, please reach out

How can I cancel my order?

To cancel your order, please email [email protected] within 2 hours of placing your order and we'll do our best to stop if before it fulfills. Things move pretty fast at Woof! Make sure to include your order number and the email address you used to pla

I want to add something onto my order!

We've all been there - You click "purchase" only to realize that you've forgotten something important! Fulfillment moves pretty fast at the Woof warehouse, so if this happens to you, please email us within two hours of placing your order and we will

Why can't I log in to my account?

When you've made an order in the past, you may get emails from Woof, but you don't have an actual login yet to look at your order history. If this is you, please reach out to Woof at [email protected] for an account invite! This will enable you to get

Something is missing from my order!

Oh no! This is never what we want to have happen when you open your box from Woof, but very occasionally, there may have been an item missed when building your order. If this happens to you, please reach out to us at [email protected] with your order n

Itemized Order Invoices

When you order a bundle from Woof, your order invoice my look slightly confusing. Due to the way our system is set up, you will see the bundle that your purchased, as well as an itemized list of the products in your bundle. This can look like a lot o

How can I buy the Doggy Broth bottle?

There are a couple of ways to snag the Doggy broth bottle! This has markers to help in mixing up doggy broth so you always know how much you're making, and a wide opening at the top that makes pouring a breeze. The Doggy broth bottle comes with Doggy