Order Management
How can I track my order?
After confirming your order, you should have received a separate email within 1-2 days containing your tracking number, and a link to track your order directly. Additionally, you can also check the tracking on your order by logging into your Woof acc
How can I cancel my order?
To cancel your order, please email [email protected] within 4 hours of placing your order and we'll do our best to stop it before it fulfills. We can't guarantee cancellation, but will do our absolute best to accommodate your request! Things move prett
I want to add something onto my order!
How to add on to your order:We've all been there - You click "purchase" only to realize that you've forgotten something important! Fulfillment moves pretty fast at the Woof warehouse, so if this happens to you, please email us within two hours of pla
Why can't I log in to my account?
When you've made an order in the past, you may get emails from Woof after inputting your email at checkout, but you don't have an actual login yet to look at your order history. If this is you, please click "Sign up here", linked below the login cred
Something is missing from my order!
Oh no! This is never what we want to have happen when you open your box from Woof, but very occasionally, there may have been an item missed when building your order. If this happens to you, please start a request for the missing item here: Woof Pet